Published by Anonymous on 3/13/2004 02:03:00 PM
Hm. I found this on an old forum archive, dated from sometime last year:
As a former tech for Western Digital, it comes highly recommened to purchase Maxtor, Seagate, IBM, or Samsung drives.
WD has changed their warranty to one year because the new CEO has changed WD from the cadilac of hard drives to the cheap "reveal" brand (remember them)
Company memo quote "Quality means nothing anymore in this industry, its all about quanity" Well, they hit the quanity on the head. WD has more than a 10 fold in RMA drives putting the failure rate at nearly 11% or about 8% higher than any other drive on the market today. Infact most of the RMA replacement drives are other customer drives that are checked over and sent back out. So an intermintant drive could reach 10 users before it is finaly pulled for repair.
The amount of loss the company has taken in the last quater has forced the company to close their support centers and switch to an out source call center with only 90 days free support after purchase and after that all support calls will be charged to your credit card.
Even though I no longer work for them, it is still to bad to see this happen. Even while I and other still worked their, most of us would purchase Maxtor drives for our own use.
Here is a list of drive that top the RMA watch out list.
My failing 100 and 200GB drives were on that list.
As a former tech for Western Digital, it comes highly recommened to purchase Maxtor, Seagate, IBM, or Samsung drives.
WD has changed their warranty to one year because the new CEO has changed WD from the cadilac of hard drives to the cheap "reveal" brand (remember them)
Company memo quote "Quality means nothing anymore in this industry, its all about quanity" Well, they hit the quanity on the head. WD has more than a 10 fold in RMA drives putting the failure rate at nearly 11% or about 8% higher than any other drive on the market today. Infact most of the RMA replacement drives are other customer drives that are checked over and sent back out. So an intermintant drive could reach 10 users before it is finaly pulled for repair.
The amount of loss the company has taken in the last quater has forced the company to close their support centers and switch to an out source call center with only 90 days free support after purchase and after that all support calls will be charged to your credit card.
Even though I no longer work for them, it is still to bad to see this happen. Even while I and other still worked their, most of us would purchase Maxtor drives for our own use.
Here is a list of drive that top the RMA watch out list.
My failing 100 and 200GB drives were on that list.